wkohler wrote:So, I take it you got your fuel rail and all is good with Mr. Burke?
Not so much with me!
Admittedly I am slow at getting some things out in a timely manner but as I've explained numerous times to ALL my BMW customers THIS IS NOT MY ONLY BUSINESS in fact it doesn't even pay for itself.
I started offering custom made one-off parts to help raise the performance potential of these older BMWs that we all have a passion for.
I have invested more than $18,000.00 in camshaft blanks just to be able to provide an alternative camshaft source, again to try to raise the level.
I have NEVER charged anyone an engineering fee for producing custom one off pistons which I sell at ridiculously low prices.
Mike,
As far as customer service goes..
How many Vendors have spent numerous hours going over assembly, explaining to a third party machine shop how to do the job correctly and on and on.
If you remember correctly I DID NOT cash your check for the fuel rail because it was taking so long, and you were never charged for the thermostat housing.
No holding anyone's money hostage here.
I could have simply said, I choose not to produce these pieces but instead I followed through even when it cost me money and time.
Paul